莫桑石愛心純銀項鍊（女款）

In addition to my review about slow delivery, I would like to add that I have received the item today. It is beautifully packaged and as described. Nice item, I look forward to wearing it. Just don’t order it expecting a fast delivery lol!

I have previously ordered Moissanite jewellery from IMOLOVE through Amazon. I was happy with the product quality for the price and this is not my issue. ( I actually love the piece). The postage through Amazon was much quicker, (3 days in total). However, there is only a limited selection on Amazon, so I made an order direct.

The advertised shipping timeframe is misleading for Australian customers. IMOLOVE states that in-stock items are processed within 1–2 business days and that delivery takes approximately 3–5 days once shipped, resulting in an “overall estimated delivery time of 5–7 business days from the date of order.”

My parcel has now reached Perth and has only just been handed over to Australia Post, with no estimated delivery date provided. This means the advertised 5–7 business-day overall timeframe does not accurately reflect the actual delivery process I have experienced.

I completely appreciate that this is free shipping, and I don’t expect free shipping to be the fastest option. However, I would expect the advertised timeframe to be realistic, or for IMOLOVE to clearly state that the timeframe refers to getting the parcel into the destination country rather than to delivery to the customer.

I would strongly recommend that IMOLOVE review its shipping options for Australian customers and offer a paid expedited service with a more predictable delivery timeframe. I really like the product, but the shipping experience would make me think twice about ordering from IMOLOVE again.