Why Choose IMOLOVE?

1. Premium Moissanite and Gemstones: We use only the finest moissanite and gemstones, ensuring exceptional quality and beauty in our jewelry.

2. Our jewelry undergoes meticulous inspection and craftsmanship, meeting our high standards of quality.

3. We offer affordable prices without compromising on the beauty and quality of our pieces.

4. Our lab-created stones have minimal environmental impact, and we prioritize responsible sourcing.

Where is IMOLOVE located?

Our company, IMOLOVE, is located in Guangzhou, China. We operate both online through our website. Please visit our website or contact our customer support for more information about our specific locations and services.

Do you offer customization options?

Yes, we do. Please contact our customer service for more information about customization.

What materials are used in IMOLOVE jewelry?

We use high-quality materials in our jewelry, including premium moissanite, gemstones, and precious metals such as sterling silver, and 18k gold. Each piece is thoughtfully crafted to ensure durability and beauty.

What is Moissanite?

Moissanite is a remarkable gemstone that was originally discovered in 1893 by French chemist Henri Moissan, who later won the Nobel Prize in Chemistry. It is composed of silicon carbide (SiC) and possesses exceptional brilliance, fire, and durability, making it a popular alternative to traditional gemstones like diamonds.

Durability: Moissanite boasts a hardness of 9.25 on the Mohs scale, second only to diamond (10). This makes it incredibly resistant to scratches, chips, and everyday wear and tear, perfect for active lifestyles and travel.
Brilliance: Moissanite exhibits fire and brilliance that rivals, and even surpasses diamonds. Its unique double refraction creates a rainbow-like sparkle that's simply mesmerizing.
Affordability: Compared to diamonds, moissanite offers a significantly more accessible price point while still showcasing stunning beauty.
Ethical Choice: Lab-created moissanite eliminates the environmental impact and unethical mining practices often associated with diamonds. You can shine bright with a good conscience!
Versatility: Moissanite comes in a variety of cuts, colors, and settings, making it versatile enough to complement any style or occasion.

Shipping, Returns, Size, Care & Secure

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our Returns & Exchanges page on our website for detailed instructions and any applicable conditions.

30 Day Return & Exchange Policy

We want you to feel comfortable and confident when shopping at IMOLOVE, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

 Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • The time frame for return & exchange must not exceed 30 days from when the original order was received.
  • All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  • When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

Please Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

  • Customized items, including customized size, engraved, customized color, customized stone cut, customized stone size, are not returnable.
  • Items that are sent to you as Replacement/Exchange cannot be returned again.
  • 14K Gold Items - Non-Refundable and Non-Exchangeable.

    Please be aware that all purchases of our 14K gold items are final. Due to the personalized nature of these products, we are unable to process refunds or exchanges.

Return/Exchange Process

  • Step 1 : Initiate your return/exchange

    E-mail us at contact@imolovejewelry.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.

  • Step 2 : Ship product back

    Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 3 working days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.

  • Step 3 : Refund or exchange

    When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.


Return Cost

We do not charge any return procedure fees. You can initiate a return without incurring any additional charges.
If the consumer causes the return, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Except for the shipping fee, no other fees are required.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.



A refund will be provided to the original method of payment within 3-5 business days after we have received, inspected and confirmed.
Please Note: Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.


How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Typically, it may take 5-15 business days. Please note that these are estimated times and delays can occur due to customs procedures or unforeseen circumstances.

Thank you for choosing IMOLOVE. We strive to provide excellent customer service, including efficient shipping and delivery of your orders. This Shipping Policy outlines important information regarding our shipping procedures and policies. Please read this document carefully before placing your order.

Offer on economy shipping within the 48 contiguous United States and Canada only. Shipments to Alaska , Puerto Rico, or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. No adjustments can be made to prior purchases. 

We aim to process and ship orders as quickly as possible. Please note that the processing time may vary depending on the availability of the product and the order volume we are experiencing. However, during peak seasons or promotional periods, it may take longer to process your order. We appreciate your patience and understanding.


Delivery Time = Processing Time + Shipping Time

Processing Time

Processing time differs from product to product. Some popular styles can be shipped within 3 business days, while other orders may take 7-10 business days. Please note that this does not include holidays and weekends.

Shipping Time

Country Order Subtotal Shipping Shipping Fee Shipping Time
US(excluding islands:Alaska , Puerto Rico, Hawaii) US$0.00 - US$98.99 Standard Shipping $9.90  5 - 12 business days
≥US$99 Free Shipping $0.00  5 - 12 business days
CA US$0.00 - US$98.99 Standard Shipping $9.90  5 - 15 business days
≥US$99 Free Shipping $0.00  5 - 15 business days

Please note that the estimated shipping time is provided as a general guideline and may vary depending on factors such as customs clearance and unforeseen circumstances. We will do our best to ensure timely delivery of your order.


Free Shipping Policy

We offer free shipping to select markets or regions under specific conditions. To qualify for free shipping, the following criteria must be met:
Minimum order value of $99.99 (excluding taxes and discounts).
Applicable only to markets or regions mentioned in our free shipping promotion.


Customs Duties and Taxes

For international orders, customs duties and taxes may apply when the package reaches your country. These charges, if any, are the responsibility of the recipient. We are not responsible for any customs duties or taxes imposed by the destination country. We recommend contacting your local customs office for more information on applicable duties and taxes.


Tracking My Order

Once your order has shipped, you will receive a shipping notification to your email address with tracking details. You can also check the status of your order online using the tracking number (https://www.17track.net/en). If you have any further questions about shipping, we are here to help! Contact us by email: contact@imolovejewelry.com.

How do I care for my jewelry?

Proper care and maintenance can help prolong the beauty of your jewelry. We provide care instructions for each product on our website, including cleaning recommendations and storage tips. Following these guidelines will help ensure your jewelry stays in excellent condition.

Take it off

Please be aware that although we offer the best quality products, the care of your beloved jewelry may be necessary. Wipe off the dust from time to time or take it off during strenuous exercise or activities that use water, such as washing dishes or gardening, to keep your jewelry in good condition.


When you take your ring off for the above activities, make sure you've a safe and memorable place to store it.
  • Keep it free of lotion, sunscreen and perfume.
  • Don't swim in the ocean while wearing your ring!
  • Be careful in the kitchen. Better take it off when you're doing heavy work...
  • Don't wear jewelry in swimming pools and spas.
  • Take off your jewelry before bathing - Take off all jewelry before showering or cleaning.


Most jewelers will clean your ring for free, so take advantage of this courtesy. If you don't have time to go to the jeweler, there are a few ways to clean your ring at home.

Imolove recommends using a mild dishwashing detergent to remove lotions from the bottom of the setting. Simply scrub the top and bottom with a soft toothbrush and rinse several times with hot water. For added shine, dip your ring in a small bowl of ammonia diluted with three times the amount of water and gently brush the top and bottom of the setting with a soft toothbrush. Immerse the ring in the solution again and then rinse it several times with warm water to make sure all of the solution has been removed. Place the ring on a soft towel to dry, or gently pat dry.


1. Moissanit is sensitive to heat

Although moissanite is formed under high temperatures and pressure, its main component is carbon, which burns when heated to 800 degrees in air and turns into carbon dioxide gas. So don't let your moissanite get near high heat.

2. Moissanite is sensitive to ultraviolet rays

When moissanite is exposed to strong ultraviolet rays that are filtered by ozone, you can see small dimples on the surface of the moissanite after a short time. Therefore, don't place your moissanite jewelry in the sun or even under a magnifying glass. This could damage your moissanite.

3. Moissanite is sensitive to radiation

Radiation should be the nemesis of many gemstones. When moissanite is irradiated, it can change color. Don't naively believe that your white diamonds will become colored diamonds. The color of moissanite diamonds that have been irradiated is irreversible. Therefore, it's important to keep your moissanite away from radiation.

4. Moissanite is sensitive to oil

Moissanite's lipophilicity may be its most common weakness, as it makes it more prone to staining its surface with oil stains and impurities, masking its luster. Therefore, the jewelry should be removed when washing dishes and doing housework. If it is stained with oil, it should be cleaned with a professional jewelry cleaning solution.

5. Moissanite is sensitive to impact

Is not moissanite the hardest material? Yes, moissanite itself is hard, but the harder the material, the more fragile it is. Although moissanite can cut anything and is not afraid of wear and tear, moissanite is afraid of impact and can easily break, so please do not take moissanite for violent acts.

How do I determine my ring size?

We offer a ring size guide on our website to assist you in finding the correct ring size. You can use our guide to measure your finger or consult a local jeweler to ensure accuracy. If you receive a ring that doesn't fit, we offer 30 days return and exchange.

Is my personal information secure?

Yes, we take the security of your personal information seriously. We employ industry-standard encryption and secure protocols to safeguard your data. For more details, please review our Privacy Policy on our website.